FAQ
Frequently Asked Questions (FAQ)
Welcome to Circlo! We're committed to providing quality Korean skincare, fashion accessories, wellness products, and everyday essentials across Australia. Below you'll find answers to our most frequently asked questions.
Ordering
How do I place an order?
Simply browse our products, add your favourites to your cart, and proceed to our secure checkout. We accept a variety of payment methods for your convenience.
Can I change or cancel my order?
If your order has not yet been dispatched, we may be able to update or cancel it. Please contact our customer support as soon as possible.
Will I receive an order confirmation?
Yes. Once your purchase is complete, you'll receive an order confirmation email with your order details.
Shipping & Delivery
Where do you ship?
Currently, Circlo ships Australia-wide.
Where are orders shipped from?
All orders are dispatched from our Melbourne warehouse.
How long does delivery take?
Standard Shipping
- 3–5 business days
Express Shipping
- 1–3 business days
Delivery times may be slightly longer for regional or remote areas.
Do you offer free shipping?
Yes.
- Free Standard Shipping on orders over $100
- Free Express Shipping on orders over $150
How can I track my order?
Once your order has been shipped, you'll receive a tracking email so you can monitor your delivery.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for eligible items in their original, unused condition with proof of purchase.
How do I request a return?
Simply email our customer service team with your order number and reason for your return. We'll guide you through the process.
How long do refunds take?
Approved refunds are processed back to your original payment method. Processing times may vary depending on your bank or payment provider.
Korean Skincare
Are your Korean skincare products authentic?
Yes. We carefully source genuine Korean skincare products from trusted suppliers to ensure authenticity and quality.
Which skincare brands do you stock?
Our range includes popular Korean beauty brands including:
- Foodaholic
- Mediheal
- EUNYUL
- LOLOSKINNY
Our product range continues to grow with new arrivals throughout the year.
How do I know which skincare product is right for me?
Each product page includes detailed descriptions, ingredients, and usage instructions. If you need additional help, feel free to contact us.
Are your skincare products suitable for sensitive skin?
Many products are designed for sensitive skin, but we always recommend checking the ingredient list and performing a patch test before first use.
Fashion & Accessories
What fashion products do you sell?
Circlo offers:
- Women's wallets
- Men's wallets
- Bags
- Socks
- Tights
- Fashion accessories
Our collections are selected for quality, practicality, and everyday style.
Do you sell gifts?
Absolutely. Many of our skincare gift sets, wallets, and wellness products make excellent gifts for birthdays, Mother's Day, Christmas, and special occasions.
Payments
What payment methods do you accept?
We accept major credit cards and popular payment options including:
- Visa
- Mastercard
- PayPal
- Afterpay
- Zip Pay
- Klarna
Available payment methods are displayed during checkout.
Is my payment secure?
Yes. Our website uses secure encrypted payment technology to help protect your personal and payment information.
Promotions
Do you offer discounts?
Yes! New customers can receive 10% OFF their first order using our welcome discount code (subject to current promotions).
Can I use multiple discount codes?
Generally, only one promotional code can be applied per order unless otherwise stated.
Products
Are your products in stock?
Our website is updated regularly. If a product is available to purchase, it is usually in stock.
Will sold-out products be restocked?
Popular products are often restocked. You can subscribe to product notifications or check back regularly.
Contact Us
How can I contact Circlo?
If you have any questions, please contact us via our Contact Us page or email:
Our customer support team is happy to help with product recommendations, order enquiries, returns, and general questions.
Why Shop With Circlo?
✔ Authentic Korean skincare
✔ Trusted Australian online store
✔ Fast Melbourne dispatch
✔ Secure checkout
✔ Free shipping on eligible orders
✔ Friendly customer support
✔ Quality products at affordable prices
Thank you for shopping with Circlo. We appreciate your support and look forward to helping you discover quality skincare, fashion, and wellness products.